Return Policy

At Shopimo Inc., we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help. Please read our return policy below to ensure a smooth and hassle-free return process.

1. Returns and Exchanges

1.1 Eligibility: We accept returns and exchanges for most products within 30 days of your purchase date. To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in the original packaging. Please note that certain items, such as personalized or perishable goods, may not be eligible for return.

1.2 How to Initiate a Return or Exchange: To start the return or exchange process, please contact our customer service team at [email address/phone number]. Our team will guide you through the process and provide you with a return merchandise authorization (RMA) number, which is essential for processing your request.

2. Refunds

2.1 Refund Process: Once we receive your returned item, our team will inspect it and notify you about the status of your refund. If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a reasonable timeframe.

2.2 Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. In such cases, we will provide a prepaid return label.

3. Exchanges

If you wish to exchange an item for a different size or color, please contact our customer service team, and they will assist you in processing the exchange.

4. Warranty Claims

If you believe your item is defective or covered under a warranty, please contact us for guidance on how to initiate a warranty claim.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item and arrange for a replacement or refund.

6. Contact Us

If you have any questions about our return policy or need assistance with a return or exchange, please don't hesitate to reach out to our customer service team at info@eshopimo.com.