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Answer: If you've forgotten your password, simply go to the login page and click on "Forgot your password?" Enter your email address, and we'll send you a link to reset your password. Follow the instructions in the email to create a new password. If you're still having trouble, please contact our customer support for further assistance.
Answer: You can change your shipping address before your order has been dispatched. To do this, please contact our customer service immediately with your order number and the new shipping address. If your order has already been shipped, we unfortunately cannot change the delivery address. In such cases, we recommend contacting the shipping carrier to see if a change of address is possible on their end.
Answer: Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website and visiting the "My Orders" section. If you have any issues with tracking your order, please reach out to our customer service team for assistance.
Answer: We accept returns within 30 days of receipt for most items in new and unused condition. To initiate a return, please visit our Returns & Exchanges page on our website for detailed instructions on how to return your item(s) and receive a refund or exchange. Please note, some items may be subject to different return policies, which will be clearly noted on the product page.
Answer: Our customer service team is here to help you with any questions or concerns. You can reach us via email, telephone, or live chat during our business hours. All contact details are available on our "Contact Us" page on the website. We aim to respond to all inquiries as quickly as possible, typically within 24 hours.
These FAQs are designed to address the most common concerns and questions customers might have when shopping on your Shopify store, providing them with a smooth and reassuring shopping experience.
